Frequently Asked Questions

Frequently Asked Questions (FAQs)

Welcome to Atrangi Deals!
Here you'll find answers to some of the most common questions about orders, payments, shipping, returns, and more.

If you still have a question, feel free to contact our support team at workforatrangi@gmail.com.

🛍️ Orders

How can I place an order?

Placing an order with Atrangi Deals is simple:

Browse our website and select the product you want to purchase.
Click Add to Cart.
Review your items and quantities in your shopping cart.
Click Proceed to Checkout.
Enter your shipping and contact details.
Select your preferred payment method.
Review your order details and click Place Order.
Complete the payment to confirm your order.

Once your order is successfully placed, you will receive an order confirmation.

Do I need to create an account to place an order?

No. You may place an order as a guest without creating an account, provided you enter the required information needed to process and deliver your order.

Can I change the quantity of a product in my cart?

Yes. Before placing your order, you can change the quantity of an item directly from your shopping cart.

The order total will automatically update according to the quantity selected.

Why am I unable to place my order?

There may be several reasons, including:

The selected product is out of stock.
Your payment was declined or unsuccessful.
The selected location may not be serviceable.
There may be a temporary technical or internet connectivity issue.
A quantity limit may apply to the selected product.

If you continue experiencing problems, please contact us at workforatrangi@gmail.com.

Can I modify an order after placing it?

Once an order has been successfully placed, changes or modifications may not be possible.

If you require assistance, please contact us as soon as possible at workforatrangi@gmail.com.

How can I track my order?

Once your order has been dispatched, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow your shipment through the respective courier partner.

If you do not receive tracking information, please contact us at workforatrangi@gmail.com.

💳 Payments

What payment methods do you accept?

Atrangi Deals accepts the payment methods available at checkout, which may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other supported online payment methods

Available payment options may vary depending on your order and location.

Is my payment information secure?

Yes. Payments are processed through secure payment gateway providers.

Atrangi Deals does not ask customers to share their card details, PINs, passwords, OTPs, or other confidential banking information through email, phone calls, or messages.

Never share your OTP or banking password with anyone.

My payment was successful but my order was not confirmed. What should I do?

If money has been deducted from your account but your order confirmation has not been received, please contact us at workforatrangi@gmail.com.

Please provide your order details and, where applicable, the payment transaction reference so that our team can investigate the issue.

🚚 Shipping

Where do you deliver?

Atrangi Deals currently delivers orders within India.

Do you deliver outside India?

Currently, our shipping service is available only within India.

How long does it take to dispatch my order?

Orders are generally processed and dispatched within 1–2 business days.

Orders placed during weekends or holidays may be processed on the next working day.

How long does delivery take after dispatch?

Delivery time depends on your location and courier service.

Generally:

Gujarat: Approximately 3–6 business days
Other Indian States: Approximately 4–8 business days

Remote locations and unforeseen courier delays may require additional time.

How are shipping charges calculated?

Shipping charges depend on your delivery location and the applicable shipping rules for your order.

The final shipping charges will be displayed during checkout/order summary before you complete your purchase.

What happens if my order is delayed?

Courier delays can occasionally occur due to weather conditions, holidays, remote locations, operational issues, or other circumstances beyond our control.

If your shipment appears to be delayed, please contact us at workforatrangi@gmail.com, and we will assist you as much as possible.

📦 Delivery

What should I do when I receive my order?

Please carefully inspect the package before accepting it.

If the package appears damaged or tampered with, please take photographs/videos and contact Atrangi Deals as soon as possible.

For damaged, defective, incorrect, or missing-item claims, an unboxing video may be required.

What happens if I am unavailable when the courier arrives?

The courier partner may attempt delivery again depending on its delivery procedures.

Please ensure that the shipping address and contact number provided during checkout are correct and that someone is available to receive the package.

What happens if I provide an incorrect address?

Please carefully check your address before placing your order.

If an incorrect or incomplete address results in a failed delivery or return of the package, additional shipping or return charges may apply where applicable.

🔄 Returns & Exchanges

Can I return or exchange an item?

Return and exchange requests are subject to our Return & Refund Policy.

Generally, products must be unused, undamaged, and returned in their original packaging with applicable tags and accessories.

Some products may not be eligible for return or exchange.

I received a damaged or defective product. What should I do?

Please contact us as soon as possible after delivery at:

workforatrangi@gmail.com

Please provide:

Order number
Product details
Photographs of the product
Photographs of the packaging
Unboxing video, where applicable

Our team will review the issue and guide you through the next steps.

I received the wrong product. What should I do?

If you receive an incorrect product, contact us at workforatrangi@gmail.com with your order details and photographs/videos of the product received.

Our team will review your request and provide the appropriate resolution.

Can I return a product because I changed my mind?

Returns due to a change of mind, personal preference, or incorrect selection are subject to the conditions mentioned in our Return & Refund Policy.

Return shipping charges may be applicable to customer-initiated returns.

How long does it take to receive a refund?

Once an eligible return is received and approved after inspection, the refund will generally be processed to the original payment method.

The time taken for the refund to reflect in your account may vary depending on the payment provider or bank.

For complete information, please refer to our Return & Refund Policy.

🔐 Privacy & Security

Are my personal details safe?

We take reasonable measures to protect your personal information.

We do not sell your personal information to third parties for monetary consideration.

For more information, please refer to our Privacy Policy.

Does Atrangi Deals ask for OTP or banking details?

No.

Atrangi Deals will never ask you to share your:

OTP
UPI PIN
ATM PIN
Card PIN
Internet banking password
CVV
Full card details

through email, phone, WhatsApp, or any other communication channel.

If someone asks you for such information claiming to represent Atrangi Deals, do not share it.

📞 Need More Help?

Didn't find the answer you're looking for?

Our support team is happy to help.

Email: workforatrangi@gmail.com

Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM

Atrangi Deals
Discover More. Pay Less. Shop Smart.