Return & Refund Policy

Effective Date: September 2026
Applicable to orders shipped within India only

Our Promise

At Atrangi Deals, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be accepted for orders placed through Atrangi Deals.

Please note that return shipping is the customer's responsibility except where the issue is caused by Atrangi Deals, such as a wrong, damaged, defective, or missing item.

Return Conditions

To qualify for a return, refund, or exchange, the product must meet the following conditions:

• The product must be unused, unwashed, undamaged, and in its original condition.

• The product must be returned in its original packaging.

• All tags, labels, accessories, and applicable invoices must be included.

• For damaged, defective, or missing-item claims, an unboxing video is mandatory.

• The product must not have been altered, tampered with, or modified after delivery.

What We Do Not Cover

Change of Mind

Returns due to personal preference, such as change of mind, colour, size, or style, may not be accepted unless the product is unused and in its original condition.

If such a return is approved, the return shipping charges will be borne by the customer.

Custom / Personalised Products

Once an order for a custom, personalised, or printed product has been placed, it cannot be cancelled or returned.

Such products are made specifically according to the customer's requirements and may carry non-recoverable production costs.

Used or Altered Products

Products that have been used, washed, damaged, altered, or modified after delivery are not eligible for return or refund.

Unreported Damage or Missing Items

Damage, defect, or missing-item claims must be reported within 48 hours of delivery.

Claims reported after this period may not be accepted.

Product Not as Described

Any complaint regarding a product being significantly different from its description must be reported within 24 hours of delivery.

Damaged, Defective or Missing Products

If you receive a damaged, defective, incorrect, or incomplete product:

1. Record an unboxing video while opening the package.

2. Keep the original packaging and all product accessories.

3. Contact Atrangi Deals as soon as possible.

4. Send the required photographs, videos, order details, and other information requested by our support team.

5. Our team will review the claim and provide the appropriate resolution.

If the issue is confirmed to be caused by Atrangi Deals, return shipping may be arranged or reimbursed by us.

Return Process

To request a return, please contact us at:

Email: workforatrangi@gmail.com

Please include:

• Order number

• Customer name

• Registered mobile number

• Product name

• Reason for return

• Relevant photographs/videos

• Unboxing video, where applicable

Our support team will review your request and inform you whether the return is eligible.

Do not send any product back without receiving return instructions from Atrangi Deals.

Exchange Policy

Exchange requests may be accepted subject to product availability and the conditions mentioned in this policy.

The product must be unused, undamaged, and in its original packaging with all tags, accessories, and applicable documentation.

If the requested replacement is unavailable, Atrangi Deals may provide another appropriate resolution, including a refund where applicable.

Refund Process

Once the returned product is received and inspected, the return request will be reviewed.

Approved refunds will be processed to the original payment method used for the order.

Refund processing may take up to 7 business days after approval, depending on the payment method and financial institution.

The total refund timeline may therefore vary depending on the return shipment, product inspection, approval, and payment provider.

Return Shipping Charges

When Atrangi Deals Is Responsible

If the return is due to an error on our part, including:

• Wrong product

• Damaged product

• Defective product

• Missing product

Atrangi Deals will cover the applicable return shipping cost, subject to verification of the claim.

Customer-Initiated Returns

For returns caused by change of mind, incorrect selection, or other customer-related reasons, the customer will be responsible for the applicable return shipping charges.

Refusal or Rejection of Delivery

If a customer refuses to accept a dispatched parcel without a valid reason, the order may be returned to Atrangi Deals.

Any applicable shipping, return shipping, packing, handling, or other charges may be deducted from the refundable amount, where applicable.

Refunds for refused parcels will be processed only after the returned shipment is received and the order is reviewed.

Courier Delays

If your order is delayed because of courier-related issues:

• Please track your shipment using the tracking information provided.

• If there are no tracking updates for an extended period, contact us at workforatrangi@gmail.com.

• Atrangi Deals may coordinate with the courier partner to investigate and resolve the issue.

• Resolution will depend on the circumstances of the shipment and the courier's investigation.

Important Notes

• Return eligibility is subject to the conditions mentioned in this policy.

• Products must be returned in the condition in which they were received.

• Atrangi Deals reserves the right to reject a return request if the product does not meet the eligibility requirements.

• Refunds will not be processed for products that fail inspection or are found to have been used, altered, or damaged after delivery.

• Additional information or evidence may be requested before approving a return or refund.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Atrangi Deals
Email: workforatrangi@gmail.com

Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM

We are happy to assist you with your return or refund request.